Returns & Exchanges

What is the exchange policy?

We want to make sure you’re 100% satisfied with LaTshirt order. If you aren’t happy with the quality, send it back and we will refund 100% of that product. However, we are not responsible for shipping costs.

Can I change my size?

Please contact us as soon as possible if you need to change your size. If we have not produced your order, we are able to update your size. It is very important to check measurements and make sure you order the right size because every LaTshirt item is printed by order. Therefore, there are NO EXCHANGES for size if the product does not fit.

Shipping & Delivery

How long will my order take?

Each LaTshirt is hand-made; once your order is confirmed it will be ready for shipping within 5 business days.



How long will the shipping take?

It will usually take *2-6 days. As soon as your order is shipped, will receive a shipping confirmation email from us complete with a tracking number.

*Due to the current restrictions it may take longer.

 

How much do I pay for shipping?

Our standard shipping Australia-wide is $5AUD and $10AUD for New Zealand. However, if you spend over $99AUD, shipping is FREE!



Can I pick up my order?

Sure thing! We are in Southbank Melbourne. Contact us and we can discuss this.

 

What if my order is lost/hasn't been delivered?

Think your order might be lost? We only use Australia Express Post that quotes a 2-6 business day timeframe but life happens so they aren't always able to deliver within that timeframe. Check your tracking number for updates on your delivery date. 

If you feel it's been too long, please contact us and we can launch an investigation with Australia Post.

Product Details

How do I wash my LaTshirt?

- Turn LaTshirt inside out

- Cold wash and gentle cycle

- Air dry recommended

*There will be some minor shrinkage after washing, which is standard in 100% cotton products.



Where is LaTshirt produced?

All LaTshirt products are designed, printed, packed and posted from Melbourne, Australia.

The garments are imported.

 

What are the garments made of?

Our t-shirts are made of 100% combed cotton. However, some of our products are not 100% cotton. Check product description for more details. 


How do I find my size?

On every product page, you’ll see a size guide next to the description. Simply follow the instructions and find your happy size. If you see a design you like but it is not offered in the size you are looking for, contact us and we will get the size you need! Our designs are uni-sex and we offer kids' sizes too.

 

How often do you release new designs?

As often as possible! Sometimes everyday. We do rotate a lot of designs so if you like something, it’s better to get it while it’s available.

 

How do I add specific notes to my order?

Head to your cart and at the bottom, you will see a box where you can add 'Additional notes' before placing your order.

Payment

Is my payment information secure?

We use Shopify Payments as well as Paypal & Afterpay which are all large merchant providers designed to protect customer information. 

 

How do I use my discount code?

Once you are ready to pace the order, on the first page of Checkout there will be a box to enter your discount code. Always click ‘Apply’ to see how much are saving.

Contact Us

What is the best way to contact LaTshirt?

Providing excellent customer service is very important to us so we make it a priority to respond to you within 24 hours. Just send an email to hola@latshirt.com.au or contact us via Facebook or Instagram @la.tshirt

 

How do I give feedback?

Head to https://www.latshirt.com.au/products/latshirt-experience?_pos=1&_psq=latshirt%20exp&_ss=e&_v=1.0 to show off your LaTshirt product! Or go directly to the product you have purchased and leave a review below the product description. Add a photo to be featured on our homepage! :)

Any issues, just send us an email.

 

Emailing List

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